Terms & Conditions

1. Agreement to Terms

By browsing lorens.in, submitting an enquiry, or engaging Lorens for any service, you agree to these Terms & Conditions. If you do not agree with them, please do not use the site or our services.

Where you have signed a separate proposal, quotation or agreement with us, that document takes priority on any point it addresses. These terms fill in everything it does not.

2. Definitions

• "Lorens", "we", "us" — Lorens, a digital studio based in Chennai, India.
• "Client", "you" — the individual or business engaging our services or using this site.
• "Services" — web development, web applications, UI/UX design, automation and bots, e-commerce and any related work we agree to carry out.
• "Deliverables" — the files, code, designs and documents we hand over as part of a project.
• "Project" — an engagement defined by an accepted quotation, proposal or scope of work.

3. Use of This Website

You may browse this site, and share or print its pages for your own reference. You may not:

• Copy, republish or resell our content, layouts, code or images as your own.
• Use the site for anything unlawful, misleading or harmful.
• Attempt to gain unauthorised access to the site, its server or connected systems.
• Use automated tools to scrape, overload or disrupt the site.
• Submit false information, spam or malicious files through our forms.

We work to keep the site available and accurate, but we provide it "as is" and may change, suspend or withdraw any part of it without notice.

4. Our Services

We provide design and development services as described on our Services page. Each project is defined by its own quotation or proposal, which sets out the deliverables, timeline, price and any assumptions.

We reserve the right to decline a project, and to sub-contract parts of the work to trusted specialists. Where we do, we remain responsible to you for the delivery and quality of that work.

5. Quotes & Project Scope

• Quotations are valid for 30 days from the date of issue unless stated otherwise.
• A quotation covers only the deliverables listed in it. Anything not listed is out of scope.
• Work begins once the quotation is accepted in writing (email is sufficient) and the advance payment is received.
• Requests that fall outside the agreed scope will be quoted separately as a change request, and will affect the timeline.

6. Client Responsibilities

Good work needs a working partnership. You agree to:

• Provide content, images, logos, credentials and approvals in reasonable time.
• Nominate a single point of contact empowered to give feedback and sign off.
• Confirm that all material you supply is accurate and that you hold the rights to use it.
• Give consolidated feedback at each review stage rather than in scattered instalments.
• Maintain your own backups and account credentials after handover.

You indemnify Lorens against any claim arising from content you supply — including copyright, trademark or defamation claims.

7. Timelines & Delays

Project timelines are estimates based on the scope agreed and on receiving your material and feedback on schedule. Delays in content, approvals or payment shift the delivery date accordingly.

If a project stalls on your side for more than 30 days, we may treat it as paused, invoice for the work completed to that point, and reschedule the remainder against our then-current availability.

Neither party is liable for delays caused by events beyond reasonable control — including outages, natural events, strikes or changes in law.

8. Revisions

• Each project includes the number of revision rounds stated in its quotation (typically two design rounds and one development round).
• A revision round means one consolidated set of changes within the agreed scope and direction.
• Additional rounds, or a change of direction after sign-off, are billed at our standard hourly rate.
• Feedback not raised at the relevant review stage may need to be handled as a change request.

9. Payment Terms

• Advance — 50% of the project value is payable before work begins, unless the quotation says otherwise. This amount is non-refundable once work has started.
• Balance — payable on completion, before final files are handed over or the site goes live.
• Longer projects — may be split into milestone payments set out in the quotation.
• Invoices — due within 7 days of issue unless agreed otherwise.
• Late payment — we may pause work on overdue accounts and charge interest of 1.5% per month on outstanding amounts.
• Taxes & charges — prices exclude GST and any applicable taxes. Bank transfer and currency conversion charges are borne by the client.
• Third-party costs — domains, hosting, plugins, fonts, stock assets and similar are billed at cost unless included in the quotation.

10. Cancellation & Refunds

• Either party may cancel a project in writing at any time.
• On cancellation, you pay for all work completed and costs committed up to that date.
• Advance payments are non-refundable once work has begun; where work has not begun, we refund the advance in full.
• If we cancel for reasons other than your breach of these terms, we refund any amount paid for work not yet delivered.
• Deliverables remain our property until the project is paid in full.

11. Ownership & Intellectual Property

On full and final payment, ownership of the final deliverables created specifically for your project transfers to you — including final designs, custom code and the assets we produced for the build.

Until then, and in all cases:

• Lorens retains ownership of all work until payment is received in full.
• We retain rights to our own pre-existing tools, frameworks, components and internal libraries used to build the project. You get a perpetual, non-exclusive licence to use them as part of your deliverables.
• Concepts, drafts and unused designs remain our property.
• You keep ownership of all content, trademarks and material you supplied.
• Unless you ask us in writing not to, we may display the completed work in our portfolio and marketing, and add a discreet credit link in the site footer.

12. Third-Party Tools & Licences

Projects often use third-party services and components — hosting, CMS platforms, plugins, fonts, payment gateways, APIs and open-source libraries. These are governed by their own terms and licences, and any recurring fees are your responsibility unless the quotation says otherwise.

We are not liable for third-party outages, price changes, deprecations or breaking updates, though we will always help you work around them.

13. Confidentiality

Both parties agree to keep confidential any non-public business information, credentials, strategy or technical detail shared during a project, and to use it only for the purposes of that project. This obligation survives the end of the engagement. Personal data is handled as described in our Privacy Policy.

14. Warranty & Support

• We fix bugs in our own code free of charge for 30 days after launch.
• The warranty does not cover new features, content changes, third-party breakages, or issues caused by edits made by you or another party.
• Ongoing maintenance, hosting and support are available as a separate retainer.
• We do not guarantee specific search rankings, traffic, conversion rates or business results.

15. Limitation of Liability

To the fullest extent permitted by law, Lorens is not liable for indirect, incidental or consequential losses — including lost profits, lost data, lost business or reputational harm — arising from our services or this website.

Our total liability for any claim relating to a project is limited to the amount you have paid us for that project.

Nothing in these terms excludes liability that cannot be excluded under applicable law, including liability for fraud or gross negligence.

16. Termination

We may suspend or end an engagement if payment is significantly overdue, if required material is not supplied for an extended period, or if these terms are breached. On termination, amounts due for completed work remain payable, and each party returns or deletes the other's confidential material on request.

17. Governing Law

These terms are governed by the laws of India. Any dispute is subject to the exclusive jurisdiction of the courts of Chennai, Tamil Nadu. Before starting proceedings, both parties agree to attempt to resolve the matter in good faith through discussion.

18. Changes to These Terms

We may update these terms from time to time. The version in effect when your project was accepted governs that project. Continued use of this website after an update means you accept the revised terms. The "last updated" date at the top always reflects the current version.

19. Contact Us

Questions about any clause here? Ask before you sign — we'd rather explain than assume.

• Email — lorens@lorens.in
• Phone — +91 90000 00000
• Address — Lorens, Chennai, Tamil Nadu, India
• Hours — Monday to Saturday, 9:00–18:00 IST

You can also reach us through the contact form, or read our Privacy Policy.